Customer Service - Warranty

Westgroup Pty Ltd Warranty Policy Limited Product Warranty

Our goal is to ensure that your WestGroup supplied product is supported by the highest level of technical service, and after-sales assistance.

WestGroup Pty Ltd warrants that the Product, in the course of its normal use, will conform to WestGroup specifications and be free from defects in material and workmanship for the Warranty Period indicated below. The Limited Product Warranty commences on the purchase date appearing on the purchase receipt.

Product and Warranty Period

(from date of Buyer purchase)

• Transcend Memory Product, Lifetime.
• WestGroup Branded Memory Product (replacement only), 1 year.
• Lexar media Products, minimum of 5 years (Professional Series Lifetime).
• Other Products, 1 year.
• Hard Drives, 3 years.

WestGroup will have no liability for Product returned if WestGroup determines that the claimed defect a) is not present, or b) is attributable to misuse, improper installation, alteration (including removing or obliterating labels), or mishandling after original shipment from WestGroup. Subject to the preceding limitations, including the Warranty Period, the sole and exclusive warranty will be the repair and replacement of the Product or refund of current market value, with remedy and value to be determined solely by WestGroup. The Limited Warranty will extend to Product which is repaired or replaced for the balance of the applicable period of the original warranty or thirty (30) days from the date of return shipment from WestGroup of a repaired or replacement Product, whichever period is longer. State and local laws may apply.

THE FOREGOING LIMITED WARRANTY IS WESTGROUP'S SOLE WARRANTY AND IS APPLICABLE ONLY TO PRODUCTS SOLD AS NEW. THE REMEDIES PROVIDED HEREIN ARE IN LIEU OF A) ALL OTHER REMEDIES AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND B) ALL OBLIGATIONS AND LIABILITIES OF WESTGROUP FOR DAMAGES, INCLUDING, BUT NOT LIMITED TO, ACCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, OR ANY FINANCIAL LOSS, LOST PROFITS OR EXPENSES, OR LOST DATA ARISING OUT OF OR IN CONNECTION WITH THE PURCHASE, USE OR PERFORMANCE OF THE PRODUCT, EVEN IF WESTGROUP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE DECISION OF WESTGROUP SHALL BE FINAL AND BINDING WITH REGARD TO THE CONDITION OF RETURN PRODUCT AND ELIGIBILITY FOR REPAIR OR REPLACEMENT.