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1. I just bought one of your CompactFlash™ cards with a PC Card adapter. I'm running Windows® 95/Windows® 98 on my notebook computer. When I plug in the card, nothing happens. Is there a driver I need to install?
When the card and adapter are inserted into the PCMCIA slot, you should see a "New Hardware Found" message. Follow the prompts to install the Windows® default driver (you should be able to click "next" and "finish" until it is done).
2. I recently upgraded my computer from Windows® 98 to Windows® 2000 and suddenly my CompactFlash™ card and adapter will not work. I have no drive letter assigned to the card in "My Computer" or in "Explorer". What Happened?
Windows® 2000 sometimes changes the I/O memory range when it installs ATA cards such as CompactFlash™, SmartMedia™ or PCMCIA ATA Flash. To make them work, sometimes it is necessary to set the I/O range to a particular value. The I/O range we recommend is 0110-011F. If this range is not available, try 0260-026F.
3. How do I check my resources in Windows® 2000?
Go to Device Manager to do this. To enter Device Manager, right click on "My Computer". A small menu will pop up. From the menu, choose properties then click on the "Hardware" tab and select "Device Manager". In Device Manager you can view your resources by clicking View, and then view resources by type. Once you do that you have the option to view listings under four items. You will only be interested in the Input/Output (I/O) and Interrupt Request (IRQ). Hitting the plus sign next to the item you wish to view will expose all of the information.
How do I change my resource settings in Windows®?
To change a resource, double-click the item you wish to affect. This will bring up a properties window. In that window click on the "Resources" tab. Locate the Use automatic settings option. If this grayed out, you cannot modify the resources. If it is not grayed out, you are able to modify the resources. To modify them uncheck Use automatic settings. You will now need to choose a different configuration. There are a few basic configurations you can choose from. You will have to try each until you find one that will allow you to click on the Change settings button. This will then display a Edit (I/O or IRQ) Range window. In that window there is a editable field labeled value. You can then change your resources there.
5. I keep getting the "card error" advisory whenever I turn on my camera with the CompactFlash™ card in. I've removed the card several times and put it back in but I still get the "card error". My camera's instruction manual says that it may be necessary to format the CompactFlash™ card if this occurs. How do I do that?
It is true that the format on the card may be corrupt. This will happen if:
Format the card using the camera's formatting utility if possible. Since the format on the camera is not always sufficient to correct this, the card can also be formatted in either Windows® 95/98 using a PC card slot and a PC Card CF adapter or on one of our PhotoReaders. Just format the card like you would a floppy disk. In My Computer, right click on the drive letter for the card and select Format.
WARNING: Formatting your card will erase all data on the card.
I have a Hewlett Packard Jornada 430SE and my CompactFlash™ cards do not work. What is wrong?
The HP Jornada 430SE requires an upgrade available at the HP web site. This enhanced driver will resolve CF card detection problems.
HP Jornada 430/430se Enhanced Driver for CompactFlash™ Slot
Whom should I contact if I still need help?
Our Technical Support staff is here to help you either by email support@westgroup.com.au
I just bought one of your SmartMedia™ PC Card Adapters (STI-SMAD). I'm running Windows® 95/98 on my notebook computer. When I plug in the card, nothing happens. Is there a driver I need to install?
When the card and adapter are inserted into the PCMCIA slot, you should see a "New Hardware Found" message. Follow the prompts to install the Windows® default driver (you should be able to click "next" and "finish" until it is done).
If you do not see that message, then the card is not being seen by the computer at all. The number one problem we see with STI-SMAD is that the SmartMedia™ card is inserted upside-down. Just to rule it out, please flip the SmartMedia™ card over in the adapter.
I recently upgraded my computer from Windows® 98 to Windows® 2000 and suddenly my SmartMedia™ card and adapter will not work. I have no drive letter assigned to the card in "My Computer" or in "Explorer". What happened?
Windows® 2000 sometimes changes the I/O memory range when it installs ATA cards such as CompactFlash™, SmartMedia™ or PCMCIA ATA Flash. To make them work, sometimes it is necessary to set the I/O range to a particular value. The I/O range we recommend is 0110-011F. If this range is not available, try 0260-026F.
Does the SmartMedia™ Adapter (Part No. STI-SMAD) work with 32MB SmartMedia™ cards?
Yes the STI-SMAD will work with SmartMedia™ cards up to 128MB (to be verified upon release of a 128MB card). The cards up to 64MB have been tested and verified with this adapter.
I keep getting the "card error" advisory whenever I turn on my camera with the SmartMedia™ card in. I've removed the card several times, wiped it gently with a soft cloth, and put it back in but I still get the "card error". My camera's instruction manual says that it may be necessary to format the SmartMedia™ if this occurs. How do I do that?
It is true that the format on the card may be corrupt. This will happen if:
Format the card using the camera's formatting utility if possible. Since the format on the camera is not always sufficient to correct this, the card can also be formatted in either Windows® 95/98 using a PC card slot and a PC Card SmartMedia™ adapter or on one of our PhotoReaders. Just format the card like you would a floppy disk. In My Computer, right click on the drive letter for the card and select Format.
I have a Diamond Rio MP3 Player and some SmartMedia™ cards. The cards work great in the player but I can't use them in any other devices such as my digital camera. What could be the problem?
The Rio uses SmartMedia™ 3.3v compliant flash memory in a proprietary environment. Simple Technology provides a utility which will allow the user to format SmartMedia™ cards used with the Rio back to standard SmartMedia™ 3.3v compliance (for use in devices such as digital cameras).
Be sure to read the "README" document carefully before using this utility.
Whom should I contact if I still need help?
Our Technical Support staff is here to help you either by email support@westgroup.com.au
I recently upgraded my computer from Windows® 98 to Windows® 2000 and suddenly my ATA Flash PC Card (PCMCIA) will not work. I have no drive letter assigned to the card in "My Computer" or in "Explorer". What Happened?
Windows® 2000 sometimes changes the I/O memory range when it installs ATA cards such as CompactFlash™, SmartMedia™ or PCMCIA ATA Flash. To make them work, sometimes it is necessary to set the I/O range to a particular value. The I/O range we recommend is 0110-011F. If this range is not available, try 0260-026F.
I think I lost the pictures on my flash card. Can you help me recover them?
Unfortunately, sometimes pictures can be lost due to camera errors, corrupt format or other unforeseen problems. Simple Technology cannot perform data-recovery on defective flash cards.
I have a Kodak DC-50 digital camera and my ATA flash cards will not work. How do I get my camera to recognize the cards?
If the serial number of the DC-50 is between EKA59400001 and EKA61000001, you need firmware upgrade Version 1.1. See the Kodak website for more information
Whom should I contact if I still need help?
Our Technical Support staff is here to help you either by email support@westgroup.com.au
I have a Flash Storage Card, Model STI-FL/8A made by Simple Technology and when I insert it into the PC Card slot under Windows® 2000 the system tries to install a Driver for the card. What driver do I download from your site to make the card work?
A. Linear Flash cards require Flash File System (socket drivers) to work in the PCMCIA socket with Windows®.
Since we cannot provide those files, we usually suggest ATA flash PC Cards for customers who use Windows® applications. If you can use ATA flash, the part number is STI-ATAFL/xxx.
ATA flash PC Cards are available in sizes ranging from 8MB to 1024MB. ATA flash cards require no extra drivers and are "plug 'n play" with Windows® 2000.
How do I access and format my Linear Flash card in Windows®?
A. Once the linear flash card is installed, you can access the drive letter associated with the card in "My Computer" or "Windows Explorer®."
To format the Linear Flash card, click "Start" and select "Run". In the command line type "format" and then the drive letter assigned to the flash card and a colon. Example: "format F:"
Whom should I contact if I still need help?
Our Technical Support staff is here to help you either by email support@westgroup.com.au
I have a Transcend memory upgrade and when I put it into my computer, the system will not boot up. What could be the problem?
The first thing to do is to be sure that you have the correct memory. Use the Memory Navigator to find out.
Look for your computer's make and model there. If it is listed, you will find the correct Simple part numbers. If your motherboard is not listed in the Configurator, look for the PCI or AGP chipset of your motherboard in the user-manual. The chipset will give you the information regarding what type of memory it is able to manage.
You should always re-insert the memory and look to see that it is properly seated in the slot. The most common reason memory does not work the first time is poorly seated memory. You can see videos from our support page that will guide you through the process of installing standard memory upgrades. The videos can be viewed at the Help Desk page.
If you are sure that you have the correct memory, you have tried re-inserting the memory several times and it still will not work, call our technical support department at (800) 367-7330 option 2 and we will try to troubleshoot the problem with you.
My SDRAM upgrade seems to work but it is only counting half or one fourth of the memory. What could be the problem?
There are two situations when these symptoms occur. This commonly happens when the computer requires 2 clock SDRAM as opposed to 4 clock SDRAM. Computers that require 2 clock SDRAM usually have 133-233Mhz processors. 2 clock SDRAM is an older specification than 4 clock. The two are not interchangeable and cannot be mixed.
This can also occur when PC100 memory is installed in a computer which requires PC66 SDRAM.
My SDRAM upgrade is in the slot and it is well seated but when I start the computer I just hear it beep several times and then nothing happens. What could be wrong?
This problem is often caused by the reasons stated in the previous question. This commonly occurs when the computer requires 2 clock SDRAM as opposed to 4 clock SDRAM. Computers that require 2 clock SDRAM usually have 133-233Mhz processors. 2 clock SDRAM is an older specification than 4 clock. The two are not interchangeable and cannot be mixed.
This can also occur when PC100 memory is installed in a computer which requires PC66 SDRAM.
I have a PhotoReader and I don't see any manual in the box. Where is it?
The USB and Parallel Port PhotoReaders for CompactFlash™ and SmartMedia™ have an "online manual" on the CD ROM provided. Just slip the CD into your computer and browse for "manual.pdf".
My PhotoReader manual (manual.pdf) refers to a "Type I" or "Type II" reader. Which do I have? What is the difference?
The difference between Type I and Type II CompactFlash™ readers is the actual size (in height) of the slot into which the CF card goes. A Type II CF card is thicker than a Type II card (5mm vs. 3.3mm) so we made the sockets bigger to accommodate these new larger sized cards.
How Do I format My PhotoReader?
To format the card in the PhotoReader, go to "My Computer" and find the card's drive letter. Right click on the drive letter and select "Format". Choose the "full" format option and click "start" to complete the format.
I want to reinstall my PhotoReader but I can't get the "New hardware Found" message to come up again. What do I do?
What is the warranty for Simple Technology PhotoReaders?
Simple Technology Warranty Policy
Whom should I contact if I still need help?
Our Technical Support staff is here to help you either by email support@westgroup.com.au
I have a PhotoReader and I don't see any manual in the box. Where is it?
The USB and Parallel Port PhotoReaders for CompactFlash™ and SmartMedia™ have an "online manual" on the CD ROM provided. Just slip the CD into your computer and browse for "manual.pdf".
How Do I format My PhotoReader?
To format the card in the PhotoReader go to "My Computer" and find the card's drive letter. Right click on the drive letter and select "Format". Chose the "full" format option and click "start" to complete the format.
What is the warranty for Simple Technology PhotoReaders?
Simple Technology Warranty Policy
Whom should I contact if I still need help?
Our Technical Support staff is here to help you either by email support@westgroup.com.au
In the descriptions of Simple Technology hard drives I see drives called "Removable" and "Internal". What is the difference?
Removable hard drives have all of the necessary hardware (caddies and/or connectors) to make them the equivalent of the original drive that is installed in a notebook computer. These removable hard drives should plug right in with no extra hardware.
"Internal" hard drives are "raw" drives that have no extra hardware such as a special caddie or connector. You may need to place the hardware from the older hard drive onto the "Internal" drive to be able to fit in the notebook computer.
What is the warranty for Simple Technology hard drives?
Simple Technology Warranty Policy
Whom should I contact if I still need help?
Our Technical Support staff is here to help you either by email support@westgroup.com.au